What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Email copyAsked by gearheadgives on September 03, 2015 at 11:18 AM
I am not receiving email notifications that forms have been submitted. Can you check on this for me? I would like them to be sent to email@example.com. Thank you!
I checked your notification and the setup appears to be correct to send to "firstname.lastname@example.org". When I checked our mail logs, the notifications do appear to be sent successfully. Check your spam/junk mail folders to make sure they are not being filtered there. If they are not, you may need to whitelist our IP's and domains to prevent the notifications from being filtered:
The above guide contains a list of both.
If the notifications still do not come through, let us know and we will be happy to have another look.