Email notification upon form submission not being sent

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    naturomedic
    Asked on September 03, 2015 at 12:29 PM

    I have two forms:

    1.) http://www.jotform.ca/form/51663954209259

    and

    2.)http://www.jotform.ca/form/51525683165256

    When you hit submit on the first form it redirects you to the second form. Both are setup so that once a user hits submit, an email notification is sent to the SAME email address. However, only the first form is sending a notification email but the second form is not! 

    The last time the second form sent a notification email was on August 26th, I have already tried several things such as whitelisting "noreply@jotform.com" on my 1and1 hosting account. 

    Why does the first form send an email but not the second one?

  • Profile Image
    Jeanette
    Answered on September 03, 2015 at 03:30 PM

    This form  http://form.jotform.ca/form/51663954209259 shows an empty email notification, please rebuild it.

     

    The second form email notification seems to be fine, it sends all the fields to officemanager@naturomedic.com

    I would recommend you to whitelist our domains in the @naturomedic.com server

    JOTFORM MAILSERVER DOMAINS LIST:
     
    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com