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    Some report emails are not being sent from our form.

    Asked by bigmeltz on September 03, 2015 at 12:49 PM

    form id: 52225201738953

    We had a large number of repeat submissions ( like 4+ per person) and submissions that did not generate a notification email. Could you guys take a look at our form? I have taken down all of the filters we had for submissions so the version we have had issues on definitively was the most recent one with conditionals on the notification email.

    Emails sent Submissions all email
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    JotForm Support

    Answered by david on September 03, 2015 at 03:46 PM

    Hi,

    I checked our logs for your address, "hiring@wagwalking.com", and it looks like the notifications are coming through for your form again as of today.  Had you made any changes?  As far as I can tell, they should now be working.

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    Answered by bigmeltz on September 04, 2015 at 11:48 AM

    Our submissions are working, though we are still getting repeat google form entries. Is there a way to stop this from happening?

    Edit: I saw several threads where your dev team said the bug with this was fixed, so I tried to reintegrate the form and add the loose form submission check and turned off the mobile "go" button option. Will try reintegrating again but it looks like the problem is persisting. 

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    JotForm Support

    Answered by Boris on September 04, 2015 at 01:32 PM

    Our apologies for the inconvenience.

    I have logged into your account and checked the last 300 submissions for your form 52225201738953, and I did not see any duplicate entries or blank entries within the last 300 submissions (dated back to 2015-09-01).

    If it is still happening, please let us know a sample Submission ID of such a duplicate or blank submission, so that we can investigate further.

     

    When it comes to Google Spreadsheet integration, we were having some problems with it over the weekend, but our developers have resolved that issue and it should work correctly at this time. If it is still sending duplicate entries even after removing the old integration, and re-integrating it again, please let us know and we will notify our developers so that they can check into the issue.

    Please let us know how it goes with re-integrating the Google Spreadsheet. Thank you.