My Form's Background Disappears When the Form Is Embedded in My Site

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    Asked on September 03, 2015 at 01:03 PM

    Hello. This is my question. I select a color for form background. I see it in the preview, but in my site the background disappears. What is the solution? Thanks in advance.

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    Answered on September 03, 2015 at 04:19 PM

    Hi Jorge,

    Currently, the form's full source is embedded in your site and this may be causing conflicts between the webpage's pre-existing scripts and those of the form. Please try embedding the form via an alternative method. Using an iFrame is usually the safest route to ensure there are no code conflicts but you can also try the default method, as described in this guide. Please also see this guide about the various embed methods.

    Do let us know if this helps.