Downgrading to the free version

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    Asked on September 03, 2015 at 05:09 PM

    Although we still have a few leftover JotForms on some of our webpages, we do not use this tool anymore.  I was trying to downgrade to the free version as our low traffic would allow it.  When I tried to do-so, I got an error.  Please advise.

    Dana W. Pratt III

    E-Business Director

    Bill Marsh Auto Group

    231-929-8827 or


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    Answered on September 03, 2015 at 10:49 PM

    Hi Dana,

    I do apologize for the error message that you received when attempting to downgrade your account.

    I am currently seeing that your account was successfully downgraded and you have now been placed on our Free plan.

    Please feel free to contact us if you need further assistance.