What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Downgrading to the free version

    Asked by abrown on September 03, 2015 at 05:09 PM

    Although we still have a few leftover JotForms on some of our webpages, we do not use this tool anymore.  I was trying to downgrade to the free version as our low traffic would allow it.  When I tried to do-so, I got an error.  Please advise.

    Dana W. Pratt III

    E-Business Director

    Bill Marsh Auto Group

    231-929-8827 or dpratt@billmarsh.com


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    Answered by Shadae on September 03, 2015 at 10:49 PM

    Hi Dana,

    I do apologize for the error message that you received when attempting to downgrade your account.

    I am currently seeing that your account was successfully downgraded and you have now been placed on our Free plan.

    Please feel free to contact us if you need further assistance.