What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is there a bounce list?

    Asked by Suleman on September 03, 2015 at 10:42 PM

    So you have to wait and see if your'e NOT getting emails and then come here to see if it's on the list?! That's stupid!

    Why is there a "bounce" list anyway?!

    Clear the list every once in a while! Duh!



    This is a re-post of a comment on How to Remove Your Email Address from Bounce List

    bounce bounce list email bounce email list
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    JotForm Support

    Answered by Charlie on September 04, 2015 at 04:05 AM

    Apologies for the inconvenience.

    Please note that the email addresses will be put into the bounce list when the recipient email address refuses or rejects to receive the incoming emails from us. If the email address is not in the bounce list, it is possible that the email service provider for your recipient or sender email is blocking our JotMail IP addresses and domain name servers. I see that you already have an opened thread about this issue on this link www.jotform.com/answers/653199, we have responded to your inquiry there, please refer to that link instead for us to better assist you.

    Thank you for understanding.

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    Answered by stevefilmer on March 28, 2016 at 02:36 PM

    I agree with Suleman -- This is a deal breaker UNLESS there could be a notification that could be sent to the primary Jot account holder so that we are AWARE that an email address on one of our forms has been added to the dreaded "Bounce List"!

    Please advise if such a feature could be developed.

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    JotForm Support

    Answered by david on March 28, 2016 at 03:36 PM

    The problem with sending additional emails once an email is placed on the bounce list is that it would likely compound the issue further.  If an address is rejecting emails and it is the same as the default account email (which is extremely common) sending further emails to an address that is blocking our emails would only create further blocked emails.

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    Answered by stevefilmer on March 28, 2016 at 03:45 PM

    Ok, how about an option to put a backup email in your account with this feature? Or a SMS text notification?

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    JotForm Support

    Answered by david on March 28, 2016 at 04:27 PM

    I will move your request to a thread of its own.  I will address the feature request in the following thread shortly:

    https://www.jotform.com/answers/804484

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    JotForm Support

    Answered by Jan on April 23, 2016 at 10:13 AM

    That's a great idea, I'm sure it'll be helpful to everyone. Thank you for your suggestion.

    If you have any issues, please let us know.