What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment Tool: When using it in a form, how do you allow for other alternative options ... as well?

    Asked by ctv on January 02, 2012 at 01:30 PM

    I have a registration form. 

    I want people to have two options for payment: paypal and writing a check. 

    Using your payment tools, once I plug it into my form, and then insert the complete/or submit button, it automatically takes the user to my paypal account. This is fantastic!

    But when I ask people if they want to pay by creditcard or check and if they check the "check option" box, when they hit  the "next button" to take them to a page with mailing address information, I don't know how to get them out of the form. If I insert a complete/submit button it still takes them to the paypal page. 

    Please see a screen shot of how the form is set up at the moment. My ideal is that based on how they choose to pay, they will be able to go in two different directions and complete their registration at the same end: a specialized "thank you/confirmation page" with additional details for them for the event in 6/7 weeks. 

     

    To summarize my questions: 

    1 - How can I allow my users to check "payment by check" and eventually get them out of the form (to the final thank you/specialized page with final reminders) without kicking them back to paypal because they hit the complete/etc button and 

    2 - How do I get the user, wehther they pay by check or card to get to the final "Thank you/specialized page with final details"

    Page URL:
    http://form.jotform.com/form/13641632578&forceDisplay=1&prev

  • Profile Image

    Answered by paoloumali on January 02, 2012 at 01:49 PM

    On question 1:

    Please consider making PayPal optional as shown here in this guide How to setup PayPal as an optional method.

    On question 2:

    I'm afraid the Thank you form works per form only. A workaround could be to simply direct them to separate forms for payment method chosen. Also, if you want to minimize the number of data sets to manage when you go this path, you may have the payment method somewhere at the top of an initial form so that you keep all information along with the payment information. You will end up with two data sets that you can just merge using your spreadsheet software.

    Please let us know if you have further questions.