- JotForm SupportChriistianAnswered on September 04, 2015 at 08:08 AM
Can you provide to us the link or name of the form in question so we can further check? If you are using a custom Sender E-mail in your Notification or Autoreponder, can you try to use firstname.lastname@example.org as your Sender E-mail and check if you will still encounter this issue?
We will wait for your response.
- NovemberAnswered on September 06, 2015 at 08:45 PM
Thanks for your quick revert, Christian. Here's the link of the form: http://www.jotform.me/scymanagedservices/Consent_Form
We don't encounter any issue when we use email@example.com. However, I would have wanted to be able to send using our gmail account.
- CharlieAnswered on September 07, 2015 at 03:59 AM
This is usually happens when you setup a custom sender email.
To avoid the message, you can try setting up an SMTP mail server to send those notifications under your email address. Here are the guides that you can follow:
Personally, I would recommend using "Option 1" then you can follow this steps on how to get your SMTP settings in your Gmail address: http://email.about.com/od/accessinggmail/f/Gmail_SMTP_Settings.htm
I hope that helps.