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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email: Showing "This message may not been sent by" warning when sender email is set to a gmail account

    Asked by scymanagedservices on September 04, 2015 at 07:57 AM

    Hi JotForm Support,

    My recipients are also receiving this message as of today.  May I request for your advice please on what to do to eliminate this?  Thanks.

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    JotForm Support

    Answered by Chriistian on September 04, 2015 at 08:08 AM



    Can you provide to us the link or name of the form in question so we can further check? If you are using a custom Sender E-mail in your Notification or Autoreponder, can you try to use noreply@jotform.com as your Sender E-mail and check if you will still encounter this issue?


    We will wait for your response.


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    Answered by November on September 06, 2015 at 08:45 PM

    Thanks for your quick revert, Christian.  Here's the link of the form:  http://www.jotform.me/scymanagedservices/Consent_Form

    We don't encounter any issue when we use noreply@jotform.com.  However, I would have wanted to be able to send using our gmail account.

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    JotForm Support

    Answered by Charlie on September 07, 2015 at 03:59 AM


    This is usually happens when you setup a custom sender email.

    To avoid the message, you can try setting up an SMTP mail server to send those notifications under your email address. Here are the guides that you can follow:

    Option 1: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Option 2: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 


    Personally, I would recommend using "Option 1" then you can follow this steps on how to get your SMTP settings in your Gmail address: http://email.about.com/od/accessinggmail/f/Gmail_SMTP_Settings.htm 

    I hope that helps.