Email: Showing "This message may not been sent by" warning when sender email is set to a gmail account

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    scymanagedservices
    Asked on September 04, 2015 at 07:57 AM

    Hi JotForm Support,

    My recipients are also receiving this message as of today.  May I request for your advice please on what to do to eliminate this?  Thanks.

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    Chriistian
    Answered on September 04, 2015 at 08:08 AM

    Hi,

     

    Can you provide to us the link or name of the form in question so we can further check? If you are using a custom Sender E-mail in your Notification or Autoreponder, can you try to use noreply@jotform.com as your Sender E-mail and check if you will still encounter this issue?

     

    We will wait for your response.


    Regards.

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    November
    Answered on September 06, 2015 at 08:45 PM

    Thanks for your quick revert, Christian.  Here's the link of the form:  http://www.jotform.me/scymanagedservices/Consent_Form

    We don't encounter any issue when we use noreply@jotform.com.  However, I would have wanted to be able to send using our gmail account.

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    Charlie
    Answered on September 07, 2015 at 03:59 AM

    Hi,

    This is usually happens when you setup a custom sender email.

    To avoid the message, you can try setting up an SMTP mail server to send those notifications under your email address. Here are the guides that you can follow:

    Option 1: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Option 2: https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert 

     

    Personally, I would recommend using "Option 1" then you can follow this steps on how to get your SMTP settings in your Gmail address: http://email.about.com/od/accessinggmail/f/Gmail_SMTP_Settings.htm 

    I hope that helps.