Paypal - Incomplete Payment on Submission Details

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    OnBase
    Asked on September 04, 2015 at 09:46 AM

    Hello,

     

    I see on our paypal account that the payment was made but the submission form shows the Payment Incomplete.

    Why does this happen? Is it because they just made a one time payment without having a PayPal account?

    Thank you for your help.

    Amy Baughman

    JMA Promotions.

  • Profile Image
    Boris
    Answered on September 04, 2015 at 11:58 AM

    Amy, this happens when PayPal is not correctly notifying us that your payment has been processed. I would advise you to please check if your Instant Payment Notification (IPN) is correctly enabled on PayPal, as described in our guide on How to Enable IPN for Paypal.

    You can read more about this in our Paypal Incomplete Payments FAQ.

    Please let us know if you need further assistance, and we will be happy to help.