What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Paypal - Incomplete Payment on Submission Details

    Asked by OnBase on September 04, 2015 at 09:46 AM

    Hello,

     

    I see on our paypal account that the payment was made but the submission form shows the Payment Incomplete.

    Why does this happen? Is it because they just made a one time payment without having a PayPal account?

    Thank you for your help.

    Amy Baughman

    JMA Promotions.

    submission details details paypal account Without incomplete payments PayPal IPN
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    JotForm Support

    Answered by Boris on September 04, 2015 at 11:58 AM

    Amy, this happens when PayPal is not correctly notifying us that your payment has been processed. I would advise you to please check if your Instant Payment Notification (IPN) is correctly enabled on PayPal, as described in our guide on How to Enable IPN for Paypal.

    You can read more about this in our Paypal Incomplete Payments FAQ.

    Please let us know if you need further assistance, and we will be happy to help.