Difficulty downgrading the account

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    neda_fj
    Asked on September 04, 2015 at 10:28 AM

    When I click to downgrade the account back to the free account, I get a window that says it was successful. But when I log back in again to view my current subscription, it continues to say that I am on the $19 plan. 

    I've tried this several time to no avail. Please help.

    Thanks. 

  • Profile Image
    BDAVID
    Answered on September 04, 2015 at 12:23 PM

    As per your request, your subscription(INT150515-9396-97213S) has been canceled, your account will downgraded back to free status on 09-16-2015.

    If you need anything else, please open a new thread, we will be glad to assist you.