What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Difficulty downgrading the account

    Asked by neda_fj on September 04, 2015 at 10:28 AM

    When I click to downgrade the account back to the free account, I get a window that says it was successful. But when I log back in again to view my current subscription, it continues to say that I am on the $19 plan. 

    I've tried this several time to no avail. Please help.


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    JotForm Support

    Answered by BDAVID on September 04, 2015 at 12:23 PM

    As per your request, your subscription(INT150515-9396-97213S) has been canceled, your account will downgraded back to free status on 09-16-2015.

    If you need anything else, please open a new thread, we will be glad to assist you.