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  • Profile Image

    Can't edit USE CUSTOM PAGE option of the thank you page.

    Asked by mobilemarketron on September 04, 2015 at 10:50 AM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on September 04, 2015 at 12:44 PM

    Yes, you should be able to edit your form with the USE CUSTOM PAGE option:

    But, for some reason, its' not possible to delete that black background, I even cloned your form on my account, cleared form's cache, and delete everything from the source code icon "<>", but it was not possible to customize it:

    I will report this to our second level to get further help, you will be notified via this thread about any updates on this matter.

  • Profile Image

    Answered by mobilemarketron on September 10, 2015 at 11:55 AM

    Hi BDavid,


    Any new development on this, I temporarily redirected the page to a webiste but my users are getting confused and really would like the tank you page to work?



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    JotForm Support

    Answered by BDAVID on September 10, 2015 at 01:33 PM

    I understand, but we haven't receive any updates yet from our second level, I see this issue is already assigned to one of our developers, you should be notified via this thread about any updates.


    In the meantime, I think you could redirect to a thank you page I have recreated, here is the link: https://shots.jotform.com/david/thankyou.html



    Hope this is fair enough for a temporary solution, if not, you might also recreate your thank you page with this code:



    <title>Thank You</title>



    <p><img style="display: block; margin-left: auto; margin-right: auto;" src="https://www.jotform.com/img/check-icon.png" alt="" width="128" height="128" />&nbsp;</p>


    <h1 style="text-align: center;">Thank You!</h1>

    <p style="text-align: center;">Your submission has been received.</p>




    Once you finish your html file, you can upload it to your server, get the URL, and redirect there.

    Let us know if you need more help, we will be glad to assist you.