What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Hit or Miss Confirmation Email

    Asked by RolandForm on September 04, 2015 at 01:55 PM

    When running test submissions, some submissions are receiving confirmation emails that I have personally set up while others are not receiving any confirmation email. This has been happening consistently and any advice on the issue would be greatly appreciated.



  • Profile Image
    JotForm Support


    Answered by BJoanna on September 04, 2015 at 03:36 PM

    I have checked your email address in our email log and all submissions were sent successfully.

    You can also check the email logs for yourself on this link:


    Also your Email addresses is not in bounce list.

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses 

    Also please check this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues 

    Also I noticed that in your form http://www.jotform.us/form/52095160739155 you did not set Sender E-mail inside of your Email Notification. 

    You should set it to noreply@jotform.com.

    Hope this will help. Let us know if you need further assistance.