What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customizing the email notification

    Asked by bettycat on September 04, 2015 at 07:49 PM

    Where you have to put in your name and date, those fields show up.  But where I use the Text box for Terms and Conditions, the email the client recieves and the page I can print out where the submissions are. there is not field visible with these Terms and Conditions

    email Submissions customize email notification notification
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    JotForm Support

    (Private)

    Answered by Jan on September 05, 2015 at 07:39 AM

    Please take note that the email builder is actually a free-hand editor. It means that you can customize it, change the font, add a text or image. Just click the "Emails" button and then select the notification, then you will see this "Compose Email" pop up.

    Hope that helps. Thank you.

  • Profile Image

    Answered by bettycat on February 09, 2016 at 03:23 PM

    I am not clear where the Compose Email is/

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    JotForm Support

    Answered by Boris on February 09, 2016 at 05:41 PM

    In order to access the editing part of your email notification, when editing your form in the Form Builder, please click on the Emails button (1), and then on the Edit button (2) if your desired email notification:

    This will open up the editor of that email notification, as depicted in the images of my colleague above. Alternatively, if one of your form fields that was added to the form is not showing up in your email notifications, you may want to set up a new notification instead (3). By creating a new notification, it should automatically populate with all fields from the form.

    You can read more in our guide on Setting Up Email Notifications.

    Let us know if you need further assistance, and we will be happy to help.