What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Unable to receive email notificationsAsked by CRVP on September 04, 2015 at 08:23 PM
I have checked all of the form settings for receipt of form submissions yet we still are not receiving submissions. The email address for these is email@example.com. Nothing on our end has changed. Thx
The email is not in the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.
[2015-09-04 16:36:39] Submission #317208190387472630 Form #41387654601153 SENT to res******ons@cor******park.com from res******ons@cor******park.com via SENDMAIL
[2015-09-03 17:05:19] Submission #317123386632801963 Form #41387654601153 SENT to res******ons@cor******park.com from res******ons@cor******park.com via SENDMAIL
Please check your spam or junk folders. If it's not there, then please consider that you are using the same email for the sender and receiver of the notifications.
Can you please try another email address or use firstname.lastname@example.org as the sender email?