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  • Profile Image

    Unable to receive email notifications

    Asked by CRVP on September 04, 2015 at 08:23 PM

    I have checked all of the form settings for receipt of form submissions yet we still are not receiving submissions. The email address for these is reservations@corningrvpark.com. Nothing on our end has changed. Thx

    Page URL:
    http://corningrvpark.com/Reservations.html

    Submissions email settings checked reservations
  • Profile Image
    JotForm Support

    Answered by Jan on September 05, 2015 at 07:07 AM

    The email is not in the bounce list. I checked the mail logs and saw that the submissions were sent successfully. Here's a guide on how to check your form email history.

    [2015-09-04 16:36:39] Submission #317208190387472630 Form #41387654601153 SENT to res******ons@cor******park.com from res******ons@cor******park.com via SENDMAIL 

    [2015-09-03 17:05:19] Submission #317123386632801963 Form #41387654601153 SENT to res******ons@cor******park.com from res******ons@cor******park.com via SENDMAIL 

    Please check your spam or junk folders. If it's not there, then please consider that you are using the same email for the sender and receiver of the notifications.

    Can you please try another email address or use noreply@jotform.com as the sender email?

    Thank you.