What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We are not aware of any issues with the Stripe payment integration at this time.
Could you please let us know which form is this happening to, and what error are your users getting?
Attaching a screenshot of the issue to your post would help a lot.
Please let us know on which form and how to reproduce the error, and we will be happy to take a look into resolving the issue you are experiencing. We will await your response. Thank you.