What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sub-user account received a message that the account needs to be upgraded

    Asked by gp2c on September 05, 2015 at 11:52 PM

    I have a Premium Acct but one of the users just got an alert to upgrade? IT said her account was the free account? I thought she would be part of my billing since I set her up as a user?

  • Profile Image
    JotForm Support

    Answered by Jan on September 06, 2015 at 05:20 AM

    The account where the form is created should be the paid account. If it is a paid account, you can share the form with other users so that they can view or edit it depending on the permission. It also means that each submission will be deducted on the paid account where the form is associated.

    Can you please provide the username or the email of the sub-user account that received the message?

    Thank you.

  • Profile Image

    Answered by gp2c on September 06, 2015 at 09:45 AM
    The paid account is ingrid@gp2c,org.
    I invited paola@gp2c.org as a subuser but she got the alert.
    I went into her account last night and paid for her too so we would mot
    lose access to her work but now I am paying for both accounts..
  • Profile Image

    Answered by Shadae on September 06, 2015 at 04:04 PM

    Hi gp2c,

    The account associated with the email address: paola@gp2c.org in the account that host the forms and receive the submissions, as such that account would be the one that needs to be upgraded.

    If you would like ingrid@gp2c.org to be the host of the forms and receive the submissions, the forms would have to be moved and you would then share the forms with the sub-account user and provide them with permission to edit the forms.

    If you would like to have the forms moved, please send a request from the account associated with the username: rettuniversity, with the forms that you would like to have moved and the username for the account that it should be moved to.

    Please inform us on how you would like to proceed.

    Thank you