What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are some entries coming in without required fields filled?

    Asked by Promolosity on September 06, 2015 at 05:49 PM

    I have a form that requires them to check a box before submitting yet here and there i have some that come in without that field checked.  When i look at my form it shows it's required so its nothing wrong within my setup.  Anything i can do to prevent this from happening?

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    JotForm Support

    Answered by ashwin_d on September 07, 2015 at 02:54 AM

    Hello Promolosity,

    With which form you are having this issue with? I did check your last edited form and did not find any issue with that. The checkbox field "Choose your offer:" is marked as required and you should not receive submissions with the checkbox selected.

    Have you embedded this form in your webpage where you are having this issue? Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!