Forms not displaying on Chrome / Firefox

  • gerrymckevitt
    Asked on September 7, 2015 at 5:05 AM

    Hi all,

    I use Safari on Mac as my browser. When I embed the form to my website, it displays perfectly on Safari - however, others cannot get the form to display on Firefox or Chrome, which I've confirmed by trying it myself.

    Ordinarily we embed our forms using the Drupal option - based on similar questions asked here I tried embedding it using the iFrame option instead, but the problem persists.

    I've also tried embedding it with both, with the 'Secure Form' boxed ticked (per a previous question's answer), but it still doesn't display across all browsers.

    In each case, it displays on Safari but not on Firefox or Chrome - I've not tested it on Windows as I only have access to Mac at work. 

    What should I do?


    Jotform Thread 656139 Screenshot
  • Evren VP of Growth
    Replied on September 7, 2015 at 7:38 AM

    Hi there,

    You are getting error because you should embed your form over https. Can you embed this code:

    <script type="text/javascript" src="https://secure.jotformpro.com/jsform/51324186994968"></script>

    Please feel free to contact me for further information.

    Thank you

  • gerrymckevitt
    Replied on September 7, 2015 at 9:09 AM

    Hi Evren,

    Many thanks for your help!

    I've made that change, and the form now displays on Safari and on Firefox, but does not appear on Chrome.

  • Evren VP of Growth
    Replied on September 7, 2015 at 9:20 AM

    Hi,

    I'm looking into your websites source code and it seems nothing changed.

    Please open this url on chrome

    view-source:https://www.educatetogether.ie/ethicaleducation2015

    Go to line 188

    Forms not displaying on Chrome / Firefox Image 1 Screenshot 20

    Be sure your src url starts with https.

    <script type="text/javascript" src="https://secure.jotformpro.com/jsform/51324186994968"></script>

  • vikulensia
    Replied on September 7, 2015 at 9:40 AM

    Подскажите пожалуйста. После установления SSL Сертификата у меня пропали формы с сайта. И теперь не устанавливаются. Что делать? 

  • gerrymckevitt
    Replied on September 7, 2015 at 9:42 AM

    Hi there,

    This is what I see on my side when I edit the page, it appears to match what you said to enter:

    Forms not displaying on Chrome / Firefox Image 1 Screenshot 20

  • Evren VP of Growth
    Replied on September 7, 2015 at 9:49 AM

    Hi,

    It seems you are using drupal content management system. Can you clear cache files ? 

    Drupal 7: Administration > Configuration > Development > Performance

    Click the "Clear all caches" button located under Performance.

    Please feel free to contact me for further information.

  • vikulensia
    Replied on September 7, 2015 at 9:51 AM

    Анкета была здесь https://avon--luck.ru/rabota-v-avon/registraciya-v-avon/  и здесь https://avon--luck.ru/   я пробую ввести заново код формы, ничего не отображает.  Попробовала сделать новую анкету и вставить на страницу, тоже ни чего не отображает.

  • Evren VP of Growth
    Replied on September 7, 2015 at 10:03 AM

    Hi gerrymckevitt,

    I'm sorry for the inconvenience.

    I also detect that the url should be secure.jotformpro.com.

    So your code should be:

    <script type="text/javascript" src="https://secure.jotformpro.com/jsform/51324186994968"></script>

     

  • Evren VP of Growth
    Replied on September 7, 2015 at 10:05 AM

    Hi vikulensia,

    You are also having same problem. Your embed code should be

    <script type="text/javascript" src="https://secure.jotformeu.com/jsform/51936240605351"></script>

    Please feel free to contact me for further information.