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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emails Failed Status

    Asked by essendonmits on September 07, 2015 at 06:02 AM

    Hi,  all of a sudden all of my emails being sent to ktrask@ktlogic.com.au have failed status. Please see attached screen shot.  Thanks

     

    Page URL:
    http://www.essendonmitsubishi.com.au/service/

    Screenshot
    Emails status thanks attached
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    JotForm Support

    Answered by beril on September 07, 2015 at 08:13 AM

    Hi,

    We are sorry for the inconvenience that may have caused. Your email address, ktrask@ktlogic.com.au is IN our bounce list. I removed it from Bounce List.

    Results shows;

     

    I've also checked your mail logs.

     

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com.

    To prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.