- raintreesAsked on January 02, 2012 at 10:33 PM
Since mid December our eamil notifications have stopped coming through. I have tested it today with another email address and it worked fine, can you please confirm that email@example.com is not on your bounce list...
- JotForm SupportidarktechAnswered on January 02, 2012 at 10:35 PM
Upon further checking, your email service provider rejected our emails so your email address was added to our bounce list as undeliverable.
I have now forwarded this issue to our developers to get your email address removed from our bounce list. Thank you so much for your cooperation, it's highly appreciated.
Have a great day!
- raintreesAnswered on January 02, 2012 at 10:36 PM
Approximately how long will this take - thank you
- JotForm SupportidarktechAnswered on January 02, 2012 at 10:47 PM
Unfortunately, I cannot give you a definite time frame to when this will be fixed. But once this is done, they'll reply to this thread.
Thank you so much!
- Chief Technology OfficereeeAnswered on January 03, 2012 at 11:01 AM
firstname.lastname@example.org is removed from our bounce list.