What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications

    Asked by raintrees on January 02, 2012 at 10:33 PM

    Since mid December our eamil notifications have stopped coming through. I have tested it today with another email address and it worked fine, can you please confirm that info@raintrees.com.au is not on your bounce list...

    Thank you

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    JotForm Support

    Answered by idarktech on January 02, 2012 at 10:35 PM

    Hello Raintrees,

    Upon further checking, your email service provider rejected our emails so your email address was added to our bounce list as undeliverable.

    I have now forwarded this issue to our developers to get your email address removed from our bounce list. Thank you so much for your cooperation, it's highly appreciated.

    Have a great day!

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    Answered by raintrees on January 02, 2012 at 10:36 PM

    Approximately how long will this take - thank you

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    JotForm Support

    Answered by idarktech on January 02, 2012 at 10:47 PM

    Unfortunately, I cannot give you a definite time frame to when this will be fixed. But once this is done, they'll reply to this thread.

    Thank you so much!

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    Chief Technology Officer

    Answered by eee on January 03, 2012 at 11:01 AM

    Hi,

    in**@raintrees.com.au is removed from our bounce list.

    Kindest Regards,

    Ertuğrul.