What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I rotate an image?

    Asked by danceintegratedaustralia on September 07, 2015 at 10:15 AM

    rotate image
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    JotForm Support

    Answered by beril on September 07, 2015 at 11:11 AM

    Hi,

    I see that you are also using Mac OS X 10.9. If you want to rotate your image, you can do it easily on MAC OS X then, you can upload your image.

     

    Here is how to do this:

    1) Click on your image.

    2) Click on rotate then, you can upload an image.

     

    Here is how it works:

     

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

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    Answered by danceintegratedaustralia on September 07, 2015 at 07:34 PM

    Hi again,

    Thanks for your response.

    I'm new to Jotform and still cant work out how to access the rotate option.

     

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    JotForm Support

    Answered by EltonCris on September 07, 2015 at 10:22 PM

    @danceintegratedaustralia 

    If you are referring to the images uploaded on your form, unfortunately it can't be rotated at Jotform. We do not have such feature. You have to download the image and rotate it accordingly using the image tool shown by my colleague.

    If you have further questions, let us know.

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    Answered by danceintegratedaustralia on September 07, 2015 at 11:00 PM

    Hi there,

    I rotated the image and uploaded it only to discover the image was still in landscape format. The original image was in portrait, but also uploaded the same way.

    Is there something else I can do to rectify this?

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    JotForm Support

    Answered by ashwin_d on September 08, 2015 at 01:19 AM

    Hello,

    I am not sure if I have understood your question correctly. Do you mean to say that you rotated the image and then uploaded it in one of your form's submissions?

    I did check all your form and none of them have any submission data. The above image which you have shared is not added in any of your form as well.

    I would suggest you to please explain the issue a bit more in detail and we will surely help you.

    We will wait for your response.

    Thank you!

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    Answered by danceintegratedaustralia on September 08, 2015 at 01:28 AM

    Hi,

    I originally uploaded the image above in portrait but it formatted in the form in landscape as in Beril's message. I then rotated the image to landscape and it uploaded it the same way - no change.

    I deleted the image from the form because of the issue.

    How can I rectify this issue?

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    JotForm Support

    Answered by ashwin_d on September 08, 2015 at 02:46 AM

    Hello,

    I would suggest you to please add the image in your form again and share the form URL with us. We will take a look at the problem you are having and try to replicate the issue.

    The form is already live, you can clone your existing form and then add the image in the cloned form.

    We will wait for your response.

    Thank you!