What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JotForm/Salesforce CRM Integration

    Asked by amcocorporate on September 07, 2015 at 02:16 PM

    I've created an encrypted JotForm and have mapped the fields with that of Salesforce.  Why is there no added contact on my Salesforce when a submission is made?

    Page URL:
    http://www.amcoinvestor.com/#!new-client-form/cltc

    JotForm crm
  • Profile Image

    Answered by Ben on September 07, 2015 at 02:45 PM

    Please note that encrypted forms are not the same as your usual forms meaning that everything will be affected.

    Basically, the integration - to capture the proper data, must be sent the plain text data to it.

     Since it is an encrypted form, our servers receive encrypted data - not the plain text as it is seen in the browser.

    For that reason, if you wish to use the data in your SalesForce account, you should turn off the encrypted form option.

    I do also recommend to check out this guide for more details on this: What are Encrypted Forms and how to use them as expert?