What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My FREE Subscription did not reset the exceeded Upload Limits

    Asked by CesarCrash on September 07, 2015 at 04:58 PM

    I contacted last month, got no answer. My form insists that the limit of 100 Mb was reached, no matter if I delete all or not.

    Page URL:
    http://www.insetologia.com.br/p/solicitacao-de-identificacao.html

    delete all upload limit exceed limit
  • Profile Image
    JotForm Support

    Answered by jonathan on September 07, 2015 at 05:19 PM

    Your jotform http://www.jotformz.com/form/22493467801659 have 113 submission uploads on it that is worth more than 100MB file size.

    Due to this, your FREE subscription is now on Overlimit Status whcih prevents further submissions allowed on all your forms.

    To resolve this, you can either upgrade the subscription to the next higher plan to get expanded limits  OR  delete existing submissions on your form that have upload submissions on them.

    Please take note as well -- deleted submissions are permanently gone.

    So make sure to make a backup copy or download the submissions before deleting them.

    Hope this help. Let us know if you need further assistance.