- CesarCrashAsked on September 07, 2015 at 04:58 PM
I contacted last month, got no answer. My form insists that the limit of 100 Mb was reached, no matter if I delete all or not.
- JotForm SupportjonathanAnswered on September 07, 2015 at 05:19 PM
Your jotform http://www.jotformz.com/form/22493467801659 have 113 submission uploads on it that is worth more than 100MB file size.
Due to this, your FREE subscription is now on Overlimit Status whcih prevents further submissions allowed on all your forms.
To resolve this, you can either upgrade the subscription to the next higher plan to get expanded limits OR delete existing submissions on your form that have upload submissions on them.
Please take note as well -- deleted submissions are permanently gone.
So make sure to make a backup copy or download the submissions before deleting them.
Hope this help. Let us know if you need further assistance.