What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form keeps freezing when I press send due to Youtube Widget

    Asked by Martinellis4 on September 07, 2015 at 05:02 PM

    When I have completed all the details in my form


    my form freezes and displays "Please wait"

    I have also had issues with the checkbox table not allowing me to tick when other fields have been completed today.  Does anyone know why I am having issues?

    I am using Iframe coding

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on September 07, 2015 at 05:59 PM

    I was able to reproduce the problem on your form http://www.jotformeu.com/form/40136779579368  as well when I test it on your website.

    The non submission and the Submit button getting stuck to "Please wait.." only was due to the YouTube Widget on the form.


    If you remove the Youtube widget on the form, it submit successfully.


    Can you please try removing first also the Youtube widget on your form and test again.

    Let us know if this did not make any difference.

  • Profile Image

    Answered by Martinellis4 on September 07, 2015 at 06:23 PM

    Hi Jonathan.  

    Many thanks for your help I removed the widget and it now works again.

    Why would that suddenly stop working as I have had no issues before?

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 07, 2015 at 08:51 PM

    We are not sure why but our dev who work on this will confirm and update you once this is resolved. Thanks!

  • Profile Image
    JotForm Support

    Answered by TitusN on September 10, 2015 at 02:41 AM


    One of our servers had an error - and was what was preventing form submission - 

    The form should work normally now with the YouTube widget added. 


    We sincerely apologize for the trouble this caused you. 

    Should you have further difficulty - let us know.