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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    After submitting, the thank you page is not showing the right data

    Asked by rasoi on September 07, 2015 at 06:06 PM
    An finally my big issues is when i complete the transaction , the thank
    you page i see are missing the withe box i see when i edit it , and that
    is a big issue as the customer cannot reed some vital information i have
  • Profile Image

    Answered by Ben on September 07, 2015 at 06:23 PM

    I agree, as that is the final step of their purchase.

    To be able to properly understand the issue, I would like to ask you what is the form that you are having this issue with so that we can check it out for you and assist you with the resolution of the issue on the same.

  • Profile Image

    Answered by rasoi on September 08, 2015 at 05:46 AM

    I have attached the link to the form iam having issue with when i
    finalize a purchase
    https://secure.jotformeu.com/form/52493093840357 [6]
    2300 KØBENHAVN S
    TEL: 69149445
    WWW.RASOI.DK [4]
    Find os på facebook [5]
    JotForm Support Forum skrev den 08-09-2015 0:23:
  • Profile Image

    Answered by Sammy on September 08, 2015 at 07:28 AM

    I have checked your form and see that you've enabled encryption on the form.

    When encryption is enabled for a form the data cannot be viewed in plain text other than from the submissions section in all other areas including the thank you page it will appear as encrypted text.

    I suggest disabling the encryption for the form to allow the form fillers to view their data properly in the thank you page.