What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can not downgrade my plan?

    Asked by formdavide on January 03, 2012 at 08:49 AM
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    JotForm Support

    Answered by NeilVicente on January 03, 2012 at 12:47 PM


    It seems to me that you intend to downgrade your account to a free one. Because of that, I went ahead and cancelled your Premium subscription for your convenience.

    You shall no longer get charged from here on out, although your account will still be Premium until the 5th of this month. Your forms, files and data will remain intact after the downgrade. Only your account's submission limits are affected by this downgrade.

    Should you need assistance in the future, feel free to contact us again. Thank you very much for doing business with JotForm.

    Hope your New Year started out nicely.