What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submitted forms

    Asked by roundrocktso on January 03, 2012 at 10:19 AM

    Form being submitted but are not showing up on our Jotform website.

    This is yet another time we are having the same problem.  Please fix!

    Page URL:

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    JotForm Support

    Answered by NeilVicente on January 03, 2012 at 01:11 PM


    Did you follow the advice given by my colleague in the previous thread that you opened for this same issue?

    Were you using a secure version of your form? If yes, kindly log in to https://secure.jotform.com to see the missing submissions. Inform us right away if this does not solve your problem.

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    Answered by roundrocktso on January 03, 2012 at 03:18 PM
    Yes, we have been using the link you previously provided and this has not
    corrected the issue. Please advise
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    JotForm Support

    Answered by NeilVicente on January 03, 2012 at 04:06 PM

    Can you confirm if you really did receive notification mails for the submitted forms you were referring to? Do you have this form embedded somewhere, or are you using it as a standalone form?

    And by the way, I just recently checked your form's submissions page and I found two new submissions. Could these be the missing entries you were looking for?