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  • Profile Image

    Form submissions going into gmail promotions folder

    Asked by JasonMarsh on September 08, 2015 at 05:36 AM

    Hi,

     

    For the last 14 months my form submissions have arrived in my Gmail Primary folder but as of yesterday they are going into my Promotions folder.  I have not made any changes to the form etc.

     

    Is this happening to anyone else? It's not the end of the world but a bit annoying

     

    Cheers

    Submissions primary months in
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    Answered by Sammy on September 08, 2015 at 06:57 AM

    Hi,

    This might happen if you accidentally moved and email from the origin address to a different tab and confirmed that all future email be categorized under that tab.

    To remedy the situation kindly select all email you want to move to the primary tab then drag-drop them onto the primary tab and confirm that future emails from that sender be placed under the primary section