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    Submit button does not work

    Asked by gwc on September 08, 2015 at 07:50 AM

    Hi - I cloned my questionnaire (GWC-QuotationRequestVsn2 with HC) and updated it as GWC-QuotationRequestVsn3. When I republish I cannot get the submit button to work. I tried deleting and reformatting a new submit button, but no luck. Please Help!

    Gary

    Page URL:
    http://www.form1040nr.com/feequote.php

    does not work work Updated and cannot
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    JotForm Support

    Answered by ashwin_d on September 08, 2015 at 09:59 AM

    Hello Gary,

    I'm sorry for the trouble caused to you.

    I did test your form with its direct URL or the embedded form and I am able to replicate the issue you are having.

    I am not sure what is causing this issue. There is no issue or error in your form and there is no conflict as well.

    Let me report it t to our backend team. We will get back to you as soon as we have any update form them.

    Thank you!

  • Profile Image

    Answered by gwc on September 08, 2015 at 04:48 PM

    Thanks Ashwin - I look forward to hearing from you.

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    JotForm Support

    Answered by jonathan on September 08, 2015 at 07:01 PM

    I also was able to reproduce the issue when I tried test submitting your form http://www.jotformpro.com/form/52432317422951

    We have submitted a bug ticket report about it.

    Thank you.

  • Profile Image

    Answered by gwc on September 09, 2015 at 09:04 PM

    Thanks Jonathan - I'd really like to get it back up and running. 

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    JotForm Support

    Answered by jonathan on September 09, 2015 at 10:36 PM

    Hi,

    The ticket was now assigned to one of our developer. 

    We will be notified here as soon as they have news/update on the status.

     

    Thank you.

  • Profile Image

    Answered by gwc on September 10, 2015 at 05:50 AM

    Thanks Jonathan - I have republished the original form, GWC-QuotationRequestVsn2 with HC, and it appears to work. However, I would really like to use GWC-QuotationRequestVsn3. 

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    JotForm Support

    Answered by Charlie on September 10, 2015 at 10:48 AM

    Hi,

    Thank you for updating us. I see that my colleague has already forwarded this concern to our developers.

    I noticed that you have setup the Send POST data to "Yes", do you have a PHP script that fetches the post data sent by the form? If there's no WebHook or a PHP script that will catch the data, I believe it might cause a problem.

     

    We should hear from our devs regarding their findings of this problem.