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  • Profile Image

    Data from previous answers not being retrived properly when form loads after clicking edit link

    Asked by swapna_summit on September 08, 2015 at 08:50 AM

    Hi, 

     

    We have encountered another save error where our form is not saving the information after its being filled out.

     

    Please see the link below:

    Name: DEV_Work & Life Thermometer Template_20150908

    Link: http://form.jotformpro.com/form/52502177285960

     

    I have cloned this as well: http://form.jotformpro.com/form/52503259597968   please inform us if there are potential problems with this as well,

    We have bigger forms than this and our information saves, may you please inform us what the problem may be?

    The form saves data up the the 24th Learner page, 

    Please assist us, 

     

    Thanks,

     

    Delene

    form not saving problem name thanks and
  • Profile Image
    JotForm Support

    Answered by Mike_G on September 08, 2015 at 11:30 AM

    I would like to apologize for the inconvenience. I wasn't able to reproduce the issue you're having. To my understanding, you are using the "edit link" so that you can edit answers or add answers to current submissions. You mentioned that the form only saves/loads previous answers up to the 24th learner page only. However, when I cloned the form I was able to fill it up until the 25th and the final page of the form. Then, I submitted the form, after that I clicked the edit link on the Thank you page and was able to still see my previous answers up to the last page of the form.

    Was I able to understand your concern correctly? If not, please give us more details of the issue you're having so we can perform a test. If you could provide us a step by step procedure on how were you able to encounter the issue, that would be great. 

    We will look forward to your response. Thank you. 

  • Profile Image

    Answered by swapna_summit on September 09, 2015 at 02:03 AM

    Hi,

     

    Thank you for your response, you are correct, 

    I followed the exact same steps and found that data i had entered had not saved entitrely.

     

    I have even gone to the extent of making a form where I just have one matrix with 37 questions in it - hoping to have shortened the form in a sense. After doing a 25 learner submission, i am having the similar issue - a few answers in the 25th learner page are saved - not all the way down.

    Please assist with the issue?

    Thank you,

    Delene

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    JotForm Support

    Answered by Chriistian on September 09, 2015 at 05:19 AM

    Hi Delene,

     

    I am currently checking this issue. Please give me more time to further investigate this issue. I will get back to you as soon as I get a result on my investigation. 

     

    Regards.

  • Profile Image

    Answered by swapna_summit on September 09, 2015 at 05:21 AM

    Hi Chriistian,

     

    Thanks very much for the response, 

     

    Looking forward to hearing from you soon, 

     

    Thanks,

  • Profile Image
    JotForm Support

    Answered by Chriistian on September 09, 2015 at 06:16 AM

    I cloned your form and I was able to duplicate the issue you are reporting. On Learner 25th, matrix item 22 onwards does not save the data I have inputted at all which is the reason why the edit submission link does not display the value for the field. Let me escalate this issue to our development team for them to further check the issue. We will inform you on this thread once this issue has been fixed.

     

     

  • Profile Image

    Answered by swapna_summit on September 09, 2015 at 06:18 AM

    thanks so much, 

     

    will wait to hear from you,

  • Profile Image
    JotForm Support

    Answered by liyam on September 25, 2015 at 06:59 AM

    Hello Delene,

    This is now fixed.

    Please do let us know if you have other questions or concerns.

    Thanks.