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    I am getting an error message saying that the Hour field is required, even though there is a time (i.e., 6) in the field?

    Asked by wildG0053 on September 08, 2015 at 10:48 AM

    Here's a screen capture of the problem:

     

    Page URL:
    http://www.jpq.co.il/escape-room-jerusalem-book-now.htm

    message Getting
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    JotForm Support

    Answered by Boris on September 08, 2015 at 12:41 PM

    I can replicate the error, and I can see that it is caused because of the unfilled Minutes field that is hidden with CSS. This is how it displays on the form, due to CSS:

    But the field actually has 3 parts - Hours, Minutes, and AM/PM:

    As the Minutes field is hidden with CSS, it can't be filled, and that is why there is an error that the field is required. I would recommend one of the following two ways to fix it.

    1. You can set up a default time, which will automatically also fill out the minutes:

    2. If having a default time pre-filled on the form is not an option for you, then I would suggest using a regular Drop Down field instead, and setting its options to the 24 available hours:

    It would display like this:

    I hope this helps. Please let us know if you need further assistance.

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    Answered by wildG0053 on September 08, 2015 at 01:51 PM

    We went for Option 1 and it worked immediately.

     

    Thank you.