What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account has been deactivated due to my Credit card needing updated but it won't let me update.

    Asked by bdewitt on September 08, 2015 at 10:56 AM
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    Answered by bdewitt on September 08, 2015 at 11:02 AM

    I also had the $9.95 package and see that this isn't offered anymore? Am I seeing this correctly? I'm about to run out of submission space and need to remedy this as quickly as possible, please?



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    Answered by bdewitt on September 08, 2015 at 11:10 AM

    Disregard, I see that you've deleted the $9.95 package and have raised package price. I've upgraded my account and remedied the issue. 


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    JotForm Support

    Answered by BJoanna on September 08, 2015 at 12:41 PM

    I have checked your account and I saw that you successfully upgraded your account to Bronze account type,

    Feel free to contact us if you have any other questions.