Why am I unable to add a payment method?

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    Asked on September 08, 2015 at 11:30 AM

    I had to delete the payment method because the code was incorrect. However, I need to add it back correctly. The system message says it has not been delete. I don't understand since it has been deleted.


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    Answered on September 08, 2015 at 12:49 PM

    I have looked at the last edited form under your account:


    There is a PayPal payment tool already present on this form, called My Products:

    It can also be seen in the Form Builder:

    Our forms support having only a single payment tool per form, which means that you will have to remove this field if you wish to add another payment tool.

    Please let us know if you need further assistance, and we will be happy to help.