What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I unable to add a payment method?

    Asked by jobfairulbc on September 08, 2015 at 11:30 AM

    I had to delete the payment method because the code was incorrect. However, I need to add it back correctly. The system message says it has not been delete. I don't understand since it has been deleted.


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    Answered by Boris on September 08, 2015 at 12:49 PM

    I have looked at the last edited form under your account:


    There is a PayPal payment tool already present on this form, called My Products:

    It can also be seen in the Form Builder:

    Our forms support having only a single payment tool per form, which means that you will have to remove this field if you wish to add another payment tool.

    Please let us know if you need further assistance, and we will be happy to help.