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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need to send the e-mail answer to each e-mail on the form.

    Asked by Asppe on January 03, 2012 at 12:31 PM

    When the person finish the form, I need FW the e-mail with the information to his e-mail.


    What Can I do?

    And on the panel shows that my account is free, but I already payed!



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    JotForm Support

    Answered by abajan on January 03, 2012 at 03:34 PM

    Firstly, let me assure you that your account is set to Professional. (It's possible that your browser's cache may need to be cleared.)

    As to the other matter, since you have already setup an autoresponder, you won't be asking about how to do that. So, my assumption is that you wish to send the notification to the user. To do that, you would need to setup a "Send an e-mail after submission" condition like the following:

    Of course, you would substitute your actual email address for "your_email_address.com" (seeing that this is a public thread, I didn't want to divulge your address). It is important to note that there's a space between the comma and the tag for the user's email address because a test I recently ran didn't work without the space. Incidentally, the tag for the user's email address was obtained from the "Compose Email" section of the notification.

    You may also find additional useful information in the Form Email and section of our user guide. There's also an article in the guide about conditional logic. If you need clarification on anything, please let us know.