PayPal Pro form causing Internal Server error during when submitting it

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    Asked on September 08, 2015 at 11:56 AM


    I had a teacher get an internal server error, when she submitted this form. Is there something I need to do to modify the form? All our parents are getting this error too. Any payment form actually in this account seems to be getting that error, is there any reason for this?

    This is super urgent as I have numerous live forms not functioning currently!! 


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    Answered on September 08, 2015 at 02:31 PM

    I tried submitting your form and it seems to be working properly for me.

    Can you please tell us if you are still experiencing this issue and if you are, would you mind taking a screenshot of the issue as well?

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    Answered on September 08, 2015 at 05:19 PM

    The issue has now been resolved. It just started functioning again. I don't have the error message anymore, but it just said internal error. 

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    Answered on September 08, 2015 at 08:00 PM

    Thank you for taking the time updating us on the status.

    Please don't hesitate to contact us again anytime should you require further assistance on JotForm