What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro form causing Internal Server error during when submitting it

    Asked by pbieser on September 08, 2015 at 11:56 AM

    https://secure.jotformpro.com/form/52445705527962

     

    I had a teacher get an internal server error, when she submitted this form. Is there something I need to do to modify the form? All our parents are getting this error too. Any payment form actually in this account seems to be getting that error, is there any reason for this?

    This is super urgent as I have numerous live forms not functioning currently!! 

    Thanks

    Page URL:
    https://secure.jotformpro.com/form/52445705527962

    Internal parent secure. paypal
  • Profile Image

    Answered by Ben on September 08, 2015 at 02:31 PM

    I tried submitting your form and it seems to be working properly for me.

    Can you please tell us if you are still experiencing this issue and if you are, would you mind taking a screenshot of the issue as well?

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    Answered by pbieser on September 08, 2015 at 05:19 PM

    The issue has now been resolved. It just started functioning again. I don't have the error message anymore, but it just said internal error. 

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    JotForm Support

    Answered by jonathan on September 08, 2015 at 08:00 PM

    Thank you for taking the time updating us on the status.

    Please don't hesitate to contact us again anytime should you require further assistance on JotForm

     

    Regards,