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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Internal Error" message popping up when PayPal Pro form is being submitted.

    Asked by DaystarEd on September 08, 2015 at 12:35 PM

    Hello, it seems as if customers are having difficulties when trying to submit and pay for their registration. When you fill the registration form out, put your credit card information in, and hit the "Pay Now" button, instead of it going through and saying "Thank You", it is saying "Internal Error". Please help

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    Answered by Ben on September 08, 2015 at 01:41 PM

    I have tried submitting your form, but it seems OK for me.

    Can you please tell us if you are still experiencing this issue and if so, can you please grab a screenshot of the entire page - with the error?

    Also, are there any specific options that should be selected before submitting?