What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Canceling Subscription

    Asked by justadream21 on September 08, 2015 at 12:52 PM

    Hi there ! Can you please downgrade my subscription to free service? I just don't use Jotform enough to justify the paid subscription. Thank you :)

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    JotForm Support

    Answered by Kiran on September 08, 2015 at 02:28 PM

    I see that your account is having an active Premium subscription plan and being paid using PayPal. Please be noted that our pricing plans were revised last month and since you are having an active subscription, that plan was grandfathered. That means if you want to continue with this plan, you'll be paying the subscription as per the old plan. If you are cancelling the subscription now and wanted to renew it later, you'll need to subscribe with our current new pricing plans.

    Since you are paying through PayPal and if you want to cancel the subscription, please follow the steps below :

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number

    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. But your account will hold Premium status until your next billing date and then will be downgraded to Free.

    Hope this information helps! Let us know if you need any further assistance. We will be happy to help.