What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Someone trying to upload photos gets "Webpage is not available"

    Asked by NJCAA on September 08, 2015 at 02:52 PM

    We have someone trying to fill out the form linked below and they keep getting an error page every time they try to upload an image through the "Action Photo" upload. 

    I checked everywhere online for maximum file size attachments and the only thing I could find was each uploaded file could be up to 1 GB and each form was limited to 25 total uploads. I didn't see anything about the total maximum limit for a form so I don't know if that could be the issue or not since 25 GBs per submission seems like a huge number.

    Any assistance you can provide would be greatly appreciated.

    Thank you!

    Page URL:
    http://www.jotformpro.com/form/52314175627959

    Screenshot
    upload photos size uploads maximum find
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    JotForm Support

    Answered by Kiran on September 08, 2015 at 04:39 PM

    I've tried submitting your JotForm and I was able to submit it normally without any issue after uploading the images.

    As per the screenshot provided, it seems that there may be an issue with the browser or internet connection. Please try clearing form cache and browser cache and see if that helps. Let us know if you need any further assistance. We will be happy to help.