I cannot seem to get into my forms today

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    CBISLeadership
    Asked on September 08, 2015 at 02:54 PM

    when i click on the, nothing happens.  thoughts?

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    victor
    Answered on September 08, 2015 at 03:49 PM

    Hi,

    Could you please explain in a bit more detail what your issue is. Are you having problems login into JotForm or viewing your forms. Could you also try clearing the cache. This sometime helps.

    Regards

     

    Victor M Larrea

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    CBISLeadership
    Answered on September 08, 2015 at 04:15 PM

    can you explain clearing the cache? 

     

    i can log in fine.  but when I go to my forms and click on an individual form to "interact with it" (view submissions, edit form, etc) nothing comes up, nothing happens.  I cannot access any of the data I usually can.

    thanks,

     

    Maggie

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    victor
    Answered on September 08, 2015 at 05:56 PM

    Hi Maggie,

    Thank you for your clarification. I just log into your account. I was able to view submission, enter the designer with no problems.

    Deleting the cache was just a suggestion that sometimes helps resolve issues.

    If you are still having issues, please let us know.

    Regards

    Victor M Larre