- DoveOfFlamesAsked on September 08, 2015 at 03:33 PM
Every time someone attempts to pay through JotForm, we receive an error stating there was an error during transaction, "this transaction has been declined." Our merchant is Sage Payment Solutions. Is there a setting I need to change on our form to get it to work?
Thanks so much!
- JotForm SupportBDAVIDAnswered on September 08, 2015 at 05:18 PM
Can you please share a screenshot of the error you received? I would recommmend you to get a new transaction key by following this guide: http://www.authorize.net/support/CP/helpfiles/Account/Settings/Security_Settings/General_Settings/API_Login_ID_and_Transaction_Key.htm, and re-integrate your form.
Delete the current Authorize.net integration, and add a new one with the new Transaction Key and API login ID.
Let us know what happens.
- DoveOfFlamesAnswered on September 09, 2015 at 03:50 PM
I created a new Transaction Key and when I click "Test Integration" it says it is working; however, when someone enters in their information, it still isn't working. Since we are going through a different Gateway than Authorize.net, do I need to do anything with the "Emulator" settings? I didn't see a Sage setting under there so I left it alone.
- DoveOfFlamesAnswered on September 09, 2015 at 03:52 PMError during transactionThis transaction has been declined
Please go back and fix thisThis is what my boss sent me that he sees when he attempts to enter in his information. When he clicks "go back," it just gives him a white screen and he has to refresh the page.
- DoveOfFlamesAnswered on September 09, 2015 at 04:54 PM
It is fixed! Long story short, Authorize.net did not have the correct Sage account synced to it. That is now remedied; however, the one problem we have is...
If someone incorrectly types in their card, it will give an error and tell them to go back and fix it. When they click "Go back," it takes them to a blank white screen instead of back to the form. Is there a way to repair this?
- JotForm SupportBDAVIDAnswered on September 09, 2015 at 07:05 PM
Glad to know you figured it out, I will go ahead and submit your concern to our second level on regards of the "Go Back and fix" message that appears when credit card is entered incorrectly. You will be notified via this thread about any updates on this matter.
- DoveOfFlamesAnswered on September 09, 2015 at 08:32 PM
Thank you so much! I really appreciate your assistance.
- JotForm SupportNeilVicenteAnswered on September 25, 2015 at 02:33 AM
We are not able to recreate this issue. May we know if the form is being used stand-alone, or is it embedded on a page? If it's the latter, kindly give us the URL of the page where the form is embedded so we can investigate further.