What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Authorize.net - Error During Transaction

    Asked by DoveOfFlames on September 08, 2015 at 03:33 PM

    Every time someone attempts to pay through JotForm, we receive an error stating there was an error during transaction, "this transaction has been declined." Our merchant is Sage Payment Solutions. Is there a setting I need to change on our form to get it to work?

     

    Thanks so much!

    transaction JotForm thanks receive
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 08, 2015 at 05:18 PM

    Can you please share a screenshot of the error you received?  I would recommmend you to get a new transaction key by following this guide: http://www.authorize.net/support/CP/helpfiles/Account/Settings/Security_Settings/General_Settings/API_Login_ID_and_Transaction_Key.htm, and re-integrate your form.

    Delete the current Authorize.net integration, and add a new one with the new Transaction Key and API login ID.

    Let us know what happens.

  • Profile Image

    Answered by DoveOfFlames on September 09, 2015 at 03:50 PM

    I created a new Transaction Key and when I click "Test Integration" it says it is working; however, when someone enters in their information, it still isn't working. Since we are going through a different Gateway than Authorize.net, do I need to do anything with the "Emulator" settings? I didn't see a Sage setting under there so I left it alone.

  • Profile Image

    Answered by DoveOfFlames on September 09, 2015 at 03:52 PM
    Error during transaction
    This transaction has been declined 

    Please go back and fix this
     
    This is what my boss sent me that he sees when he attempts to enter in his information. When he clicks "go back," it just gives him a white screen and he has to refresh the page.
  • Profile Image

    Answered by DoveOfFlames on September 09, 2015 at 04:54 PM

    It is fixed! Long story short, Authorize.net did not have the correct Sage account synced to it. That is now remedied; however, the one problem we have is...

     

    If someone incorrectly types in their card, it will give an error and tell them to go back and fix it. When they click "Go back," it takes them to a blank white screen instead of back to the form. Is there a way to repair this?

  • Profile Image
    JotForm Support

    Answered by BDAVID on September 09, 2015 at 07:05 PM

    Glad to know you figured it out, I will go ahead and submit your concern to our second level on regards of the "Go Back and fix" message that appears when credit card is entered incorrectly. You will be notified via this thread about any updates on this matter.

  • Profile Image

    Answered by DoveOfFlames on September 09, 2015 at 08:32 PM

    Thank you so much! I really appreciate your assistance.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 25, 2015 at 02:33 AM

    @DoveOfFlames

    We are not able to recreate this issue. May we know if the form is being used stand-alone, or is it embedded on a page? If it's the latter, kindly give us the URL of the page where the form is embedded so we can investigate further.

    Thanks!