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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not all phone numbers are showing up in the single submission view link after decryption

    Asked by suntuitysolar on September 08, 2015 at 04:26 PM
     the phone number is missing many digits and the list goes on... Help me recover or fix this issue asap.  I have submitted 3 times now and no one seems to be able to help.
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    JotForm Support

    Answered by Welvin on September 08, 2015 at 04:39 PM

    I was able to replicate this problem with my form. Here's a screenshot of the problem:

    This thread is now forwarded to our developers. Again, if there are updates, you should know it in this thread.

    For now, access the data in the submissions page: https://www.jotform.com/help/269-How-to-view-Submissions.


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    Chief Technology Officer

    Answered by eee on September 10, 2015 at 04:29 AM

    Hey @suntuitysolar,

    Problem has been fixed,

    Kindest Regards,

    - Ertugrul.