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    Why are all submissions listed as incomplete payments?

    Asked by sandcasp on September 09, 2015 at 12:07 AM


    Paypal is integrated with our form. However, all the submissions are going through as incomplete even when I know the payment has gone through in Paypal. How do I correct this?


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    JotForm Developer

    Answered by mert on September 09, 2015 at 04:06 AM


    Generally, incomplete payments means interrupted payment process. HERE, you can find more detailed information about this topic.

    As you referred, if you sure about the payments are made successfully, the only reason causing this issue is that IPN hasn't received to us. This is something you need to set in Paypal. Also, you will have option to re-send previous submissions.

    To enable IPN for Paypal, just follow the tutorial provided HERE.


    For further assistance, please feel free to contact us.