What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    JotForm Account Over Quota

    Asked by techrohit on September 09, 2015 at 05:49 AM

    I got a mail with subject line : JotForm Account Over Quota. 


    I am still in testing phase can you please enable my account so that i can start testing.




  • Profile Image
    JotForm Support

    Answered by beril on September 09, 2015 at 07:43 AM


    I’ve checked your account/username and I saw that, your account had already exceeded the SSL submission limits so, the account is now in Overlimit status, which causes all the forms under the account to be disabled.


    I have reset your SSL Submissions to zero to avoid having your account downgrading and I reactivated your account. You have to note that this can only be done this one time. If you did not intend to use SSL submissions I recommend you disable them.

    To disable SSL submissions, just change the https:// prefix in the JotForm URL found in your embed code into http:// (without the "s").

    In addition to that, be sure that, you should uncheck the "Secure Form" box in the Form Embed Wizard.


    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by techrohit on September 09, 2015 at 07:58 AM

    But I am not able to submit my form i.e. when i submit my form it lands me on a blank screen earlier it used to land me on thank you screen.


    Apart from this I am not getting any request on my WebHook url.

  • Profile Image
    JotForm Support

    Answered by david on September 09, 2015 at 01:07 PM

    If your account was over quota, your forms would not accept submissions.  Since you are now below your limits, you should be able to accept submissions once again.  According to our logs, your forms have received submissions recently. 

    If this is unrelated to your account being over quota, please create a new thread letting us know which form specifically you are having trouble submitting and we will be happy to have a look.