What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to Change Credit Card Details

    Asked by acad_vedantu on September 09, 2015 at 06:00 AM

    Hi, I want to change the credit card details but it is giving me an error everytime. Please help.

    credit card change credit unable to change
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    JotForm Support

    Answered by mert on September 09, 2015 at 10:24 AM

    Hi,

    I've checked your account and your next billing date is set on date September 18th, 2015. On the same that when you renew your payment, you will be able to change the credit card information. 

    Your payment integration is handled by Stripe which is a 3rd party gateway, so we can't get involved any operation through it.

     

    If anything stays blurry, please feel free to ask.

     

    Thanks for your understanding.