What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving email notification

    Asked by GraphicsShack on September 09, 2015 at 08:30 AM

    Hi, our form has stopped working - we aren't receiving notifications to studio@graphics-shack.co.uk. We have checked our spam folder and nothing there.

    Also, the thank you custom URL no longer works - should go to www.graphics-shack.co.uk/thankyou2.html, which then after a few seconds returns the visitor to the main site.



    Page URL:

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    JotForm Developer

    Answered by evren on September 09, 2015 at 09:54 AM

    Hi GraphicsShack,

    Please accept our apologies for the inconvenience. I investigate your problem. As I detect, you have had add captcha in your form than you removed it on jotform. But you still have old version of your form code in your website. 

    To fix the problem, please update your embed code on your website.

    Please feel free to contact me for further information.

    Thank you