What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please cancel my subscriptio.

    Asked by brendapalomera on September 09, 2015 at 10:00 AM

    Change my plan in the system but it says it will apply until September 20 and will charge me again.


    You could change my plan now not to do the charge?

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    JotForm Support

    Answered by ashwin_d on September 09, 2015 at 01:39 PM

    Hello brendapalomera,

    Upon checking your account, I found that you have successfully cancelled your bronze monthly subscription. You will not be billed again but your account will stay in bronze plan until September 22, 2015 for the time you have already paid. After this date your account will automatically downgrade to free plan.

    Thank you!