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    Email address placed on suppression list

    Asked by Avwollwert1 on September 09, 2015 at 12:06 PM

    I checked the other forums and found the answers to people with this problem before. I have even whitelisted JotForm on our OutLook account. However, the two people who are supposed to receive email notifications have not. What I am missing?

    Page URL:
    http://www.memphisrenters.com/rental-application/

    email alerts email JotForm problem email notifications checked
  • Profile Image
    JotForm Support

    Answered by david on September 09, 2015 at 03:06 PM

    Hi,

    Since several of your notifications failed previously, this resulted in your addresses being placed on our bounce list.  I was able to remove "debbie@memphisrenters.com", however, "patrick@memphisrenters.com" was placed on our providers suppression list.  This needs to removed by our admins.  I will forward the request to them so that it can be removed.  For now, "debbie@memphisrenters.com" should be able to accept the notifications once again if you have indeed whitelisted our IP's and domains.

    We will update you here in this thread as soon as your address has been removed from the suppression list.

     

  • Profile Image
    JotForm Support

    Answered by liyam on September 10, 2015 at 01:41 AM

    Hello,

    It appears that the email address in issue is no longer in the suppressed list.  I have made two test email alerts to your email address and it shows to have been properly sent from our end. Can you please confirm that you have received to email alerts?

    Thanks.

  • Profile Image

    Answered by Avwollwert1 on September 10, 2015 at 10:42 AM

    Hey guys,

    Thanks for looking into the issue. I looked at Patrick's email and he received both test emails. We even had one form come through from the website. Debbie received the same form. So everything is working great. 

    Thanks again,

    Nick

  • Profile Image
    JotForm Support

    Answered by liyam on September 10, 2015 at 11:30 AM

    Thank you for keeping us posted, Nick.

    Should you have other concerns with any of your forms or your account, please do let us know.

    Warm regards,
    -Liyam