What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I add additional forms to our site and how do I get my existing forms operating properly?

    Asked by Tim Brwon  on September 09, 2015 at 01:31 PM

    I had our site set up several years ago and just recently we started experiencing issues with our Contact form and Job application form.  I had no idea these were linked to your service and contacted our hosting company who then directed me to you.  In addition to getting these 2 forms back in operation I would like to create an additional order form created can you help facilitate both of these requests?

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    JotForm Support

    Answered by david on September 09, 2015 at 04:23 PM


    Your forms were disabled due to your account being over its storage limits.  You would need to delete some of you submissions that have files attached in order to restore your forms.  As soon as you are back under your account limits, your forms will be active once again. 

    The username for your account is "techknowvision" and the email address for password reset purposes is "forms@thesurgeagency.com".

    If you are unable to recover your account with that information, let us know and we will be happy to assist you further.