What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    In fillable PDF, spaces in the textbox and textarea fields are converted to %20 when submit button is clicked

    Asked by UQCC on September 09, 2015 at 01:46 PM

    Another feature of the error is that each time I try to submit and get the error text in some of the text boxes get %20  and then%25 added instead of the original spaces. This also did not occur in the past.

    E.G. "Sorry%2520I've%2520cancelled%2520this%2520session"

  • Profile Image
    JotForm Support

    Answered by Welvin on September 09, 2015 at 02:03 PM

    As mentioned in the original thread, I was able to replicate this problem in the fillable PDF. Here's the screenshot of my test:

    A ticket has been created for this thread and submitted to our developers. If there are updates, you should know it this thread.

    Thank you for reporting.

  • Profile Image

    Answered by SuccessTrackESQ on January 21, 2016 at 11:46 AM

    I am having this issue in my newly-created fillable PDF. Was there ever any resolution to this problem? 

  • Profile Image
    JotForm Support

    Answered by Welvin on January 21, 2016 at 01:01 PM

    Our apologies, but we still do not have an update to this report yet. If there's any, our developers will let us know through this thread.

  • Profile Image

    Answered by UQCC on February 01, 2016 at 08:35 AM


    I experienced this issue due to an error related to a limitation of fillable PDF forms. In my case the problem was fixed by avoiding that error that led to this issue. The error was generated by including the "other" option in lists. Removing all options of "other" allowed my form to work (albeit without "other" in lists).

    See here - http://www.jotform.com/answers/657935

    Hope this helps

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 01, 2016 at 11:25 AM


    Thank you for letting us know that.

    I just have tested the feature, following the steps to replicate the issue and it's working now, are you still having this issue?