What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Condition is not working?

    Asked by dlasson on September 09, 2015 at 02:09 PM

    Hi.

    http://form.jotform.us/form/52426685038157

    A condition is not working in one of my sections. Under "Voluntary Life"/ "Employee Coverage," I would like the "Max Coverage Amount Exceeded" field to appear if "Desired Coverage Amount" exceeds 500000. See the condition working for "Flexible Spending Accounts/ Healthcare" (though a different amount there).

    Thanks. 

  • Profile Image
    JotForm Support

    Answered by Charlie on September 09, 2015 at 02:26 PM

    Hi,

    I believe this is because the "Desired Coverage Amount Converted-Employee" has the "$" in it, which is causing the condition to not to work.

    Just remove the "$" in the wizard

    In your condition, it says the when the "Desired Coverage Amount Converted-Employee" is greater than "500000" but because the value has "$" in it, the rule is not being met.

     

    Here's the cloned form: http://form.jotformpro.com/form/52515683501957?. See if the condition is now working as you expected. Let us know if you need more information on this.

  • Profile Image

    Answered by dlasson on September 09, 2015 at 03:08 PM

    It worked! Thanks so much.